FAQ

We've tried our best to answer your most frequently asked questions. Simply click on any of the questions below to view the answer.

Questions about Membership

  • How do I become a member?

    It's very easy. Simply fill in your details on our sign-up page. We'll send you a link to the application form so you are able to confirm your membership.

  • Can I join the panel if I live outside the UK?

    No, unfortunately this online panel is open only to residents of the UK.

Questions about Surveys

  • How often will I be asked to take surveys?

    We send out survey invitations on a regular basis, but cannot say who or when you might receive invitations. This is because each survey is customised and based around the research goals for each individual client. Depending on your Account, we may ask you to complete surveys more or less often. For this reason, we ask you to keep your Account as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.

  • Why are surveys conducted?

    Surveys are conducted because businesses, governments, public bodies, and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.

  • How long does an average survey take to complete?

    The number of questions varies from one survey to another. We try to keep surveys as short as possible, although we have to make sure the results are meaningful. In general a survey should take around 10 to 15 minutes to complete.

  • Can you mail the surveys to me or conduct them over the phone?

    Unfortunately there is no other way to take part in these online surveys, you need to complete them over the Internet.

Questions about Privacy

  • If I join Rewards for Thoughts, will I receive e-mails advertising other products and services?

    No. We don't sell the personal information of our panellists and we'll never try to sell you a product or service.

  • Why did I get an e-mail with a link to join Rewards for Thoughts if I didn't apply myself?

    It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to join Rewards for Thoughts. It's also possible that someone has used your e-mail address without your permission. If you don't want to join, simply ignore the e-mail and the reminder that will be sent. Your details won't be included on our records and you'll not be contacted again.

  • Who can I talk to if I have any privacy concerns?

    Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the Rewards for Thoughts website.

  • Why do you need my personal information?

    Generally, personal information is used: (i) to communicate with you regarding your Account and survey participation; (ii) to tailor survey opportunities to you; (iii) to comply with legal obligations, including, without limitation, complying with taxation requirements; (iv) to administer and manage our incentive programmes and fulfill your requests for incentives; (v) to facilitate your entry into our prize draw and communicate with you regarding prize draw entries; and (vi) to update our records.

    Can't find an answer to your question?